CS Associate

1. JOB DESCRIPTION
  • Communicate with customers, delight the customers by our service and quality product, create and maintain good relationship with the customers.
  • Ensure that all customer specifications (profile, length distribution, samples etc.) are collected and communicated to Planning, QA,
    Paint, Production etc. departments.
  • Maintain accurate data on all customer information in an organized manner.
  • Ensure customers order according to agreed terms.
2. KEY RESPONSIBILITY
  • Maintain high quality professional customer service and relations, Service customers and Provide assistance in using company’s product.
  • Manage and process orders in a timely and accurate manner, Coordinate with relevant department to confirm the delivery schedule.
  • Grow Sales through New Product Development and Projects
  • Monitor sales and Maintain/improve internal CS
    systems
3. JOB REQUIREMENTS
  • Maintain high quality professional customer service and relations, Service customers and Provide assistance in using company’s product.
  • Manage and process orders in a timely and accurate manner, Coordinate with relevant department to confirm the delivery schedule.
  • Grow Sales through New Product Development and Projects
  • Monitor sales and Maintain/improve internal CS
    systems
4. CHARACTER REQUIREMENTS
  • Outgoing, direct personality, unafraid to ask questions, track record of meeting short term goals and willing to take initiative.
  • Interest in working in a diverse office environment and contributing to a work culture that encourages dialogue, collaboration, and accountability.
  • Fluent in English preferred, in order to coordinate with overseas customer.

VINAWOOD LTD.

Lot 38-43 Linh Trung II, EPZ, Binh Chieu Ward, Thu Duc District, Ho Chi Minh City, Vietnam

Tel: +84 283 729 1881

Fax: +84 283 729 1883

Email: jobs@vinawood.com